A key advantage of using a chatbot in customer service is its ability to provide instantaneous responses to customer inquiries. This leads to improved customer engagement and satisfaction since chatbots can handle multiple queries simultaneously without needing breaks. Their 24/7 availability allows customers to get support at any time, reducing wait times significantly. Additionally, chatbots can efficiently manage repetitive tasks, freeing human agents to tackle more complex issues. Overall, chatbots enhance operational efficiency while improving the customer experience.