The impact of artificial intelligence (AI) on customer service is transformative, enhancing efficiency and responsiveness. AI-powered chatbots and virtual assistants provide 24/7 support, addressing customer inquiries instantly. Additionally, AI analyzes customer data to tailor interactions and predict customer needs, leading to increased satisfaction. Automated systems can handle routine tasks, freeing human agents to focus on complex issues and improving overall service quality. As a result, businesses can reduce operational costs while enhancing the customer experience.