The term chatbot technology refers to automated conversational agents designed to interact with users in a natural language format. These chatbots provide customer service solutions by addressing inquiries, facilitating transactions, and delivering information without human intervention. Chatbot technology employs natural language processing (NLP) and machine learning to understand and respond to user queries effectively. By leveraging chatbots, businesses can enhance customer engagement, reduce response times, and lower operational costs. The growing implementation of chatbot technology reflects a shift towards more efficient and scalable customer service models in various industries.