ITSM stands for Information Technology Service Management. This approach involves designing, delivering, managing, and improving IT services to meet business needs. ITSM emphasizes aligning IT services with the goals of the organization, promoting efficiency and customer satisfaction. Key frameworks and standards, such as ITIL (Information Technology Infrastructure Library), provide best practices for implementing effective ITSM processes. Through ITSM, organizations can ensure that their IT services are reliable, responsive, and adaptable to changing requirements.