Smart automation in business processes includes the integration of technologies like artificial intelligence (AI), machine learning, and robotic process automation (RPA). These technologies streamline operations by automating repetitive tasks, improving efficiency, and reducing human error. Examples include automating customer service responses, inventory management, and data entry tasks. Smart automation allows organizations to allocate resources more effectively, enhance productivity, and focus on higher-value tasks that require human intervention. It ultimately aims to optimize workflow and decision-making processes.