What does "brand trust" denote in customer relations? 🔊
"Brand trust" denotes the level of confidence customers have in a brand’s products or services. It is built through consistently positive experiences, transparency, and ethical practices. When customers trust a brand, they are more likely to remain loyal, recommend it to others, and forgive occasional mistakes. This emotional connection fosters a sense of commitment, influencing purchasing decisions and brand loyalty. In an increasingly competitive market, establishing brand trust can be a significant differentiator for business success.
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