Artificial intelligence enhances customer service by utilizing chatbots and virtual assistants. These AI-driven tools provide 24/7 support, handling common inquiries efficiently. They analyze customer data to personalize interactions, improving satisfaction and engagement. AI can also assist human agents by providing real-time suggestions, reducing response times. Additionally, it can predict customer needs through data analysis, proactively resolving issues. Overall, AI enhances the efficiency and effectiveness of customer service, resulting in streamlined operations and improved customer experiences.