Creativity plays a crucial role in problem-solving skills by enabling individuals to think outside conventional approaches. It encourages the generation of multiple solutions to a single problem, fostering innovation and adaptability. Creative thinking helps break down complex issues into manageable components through unique perspectives. This not only facilitates finding effective solutions but enhances strategies to tackle unforeseen challenges. In environments like civil services, where dynamic situations often arise, creative problem-solving can lead to more effective governance and better policy implementations, ultimately contributing to a more responsive administrative framework.