Empathy and integrity are crucial for civil services as evaluated by UPSC because they foster a genuine connection with the public and uphold ethical governance. Empathy allows civil servants to understand the diverse needs and challenges faced by citizens, thereby enhancing service delivery. Integrity ensures adherence to moral principles and accountability, which are essential for public trust. The assessment of these traits during UPSC examinations encourages candidates to develop a sense of responsibility and moral fortitude, critical for effective governance and decision-making.